Hearing “I’ll get back to you” from a prospect can feel like hitting a dead end, especially in the commercial cleaning industry. Often, this phrase is either a polite way to decline or a sign that the prospect is unsure. Understanding how to handle this objection effectively can make the difference between closing the deal and being left in limbo. Inspired by Dan Lok’s methods, here’s how you can respond confidently to take control of the conversation and uncover the truth behind the objection.
Key Strategies and Examples for Handling “I’ll Get Back to You”
- Address the Reality
Example: “I’ve found that when someone says they’ll get back to me, I often don’t hear from them again. Can we bottom-line this? What would it take for us to move forward today?”
Why It Works: This approach is direct and encourages the prospect to share their real concerns. - Dig Deeper into the Objection
Example: “Is there something specific holding you back—pricing, timeline, or another concern? I’d love to address it for you.”
Why It Works: Pinpointing objections helps you offer tailored solutions. - Challenge Politeness with Transparency
Example: “Are you being polite, or is there something specific you’d like me to improve? Let’s lay everything on the table.”
Why It Works: Encourages honesty and builds rapport by showing you value their feedback. - Provide Alternatives
Example: “If the upfront cost is a concern, what if we explore a payment plan? Would that help us move forward?”
Why It Works: Offering solutions demonstrates flexibility and a commitment to meeting their needs. - Disqualify Gently
Example: “It sounds like this might not be the right fit. Can I ask, what’s missing for you?”
Why It Works: Puts the decision in their hands while uncovering hidden hesitations.
Closing Thought:
Mastering the art of handling objections like “I’ll get back to you” is essential for successful commercial cleaning sales. By being direct, empathetic, and solution-oriented, you can turn a potential rejection into an opportunity to build trust and close the deal. Use these strategies to stay in control and guide the conversation toward a positive outcome!
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